We operate an extended 30-day peace of mind returns policy for all products on our website. The following terms and conditions apply to all refunds.
You must inform us in writing, by email: firstname.lastname@example.org, within 30 days, starting the day after delivery/receipt of your order (the date of delivery will be recorded by our carriers) that you wish to return goods that are undamaged. If you have any damages, faults or shortages you must report this within 14 working days as required under the Consumer contracts (information, cancellation and additional charges) regulations 2013. (This period starts the day after the goods were received). Illuminations Direct cannot accept responsibility after this period.
Under the Distance Selling Regulations, customers have a duty of care while the goods are in their possession and we request all goods are returned with their original packaging, complete with all other associated components sent with them i.e. lamps.
Goods should not have been installed, modified or used in any way and should be in an undamaged condition.
For unwanted items the customer is responsible for any return carriage.
Please do not write directly on product boxes, address labels etc should only be placed on outer packaging.
Illumionations Direct will in no way be liable for any costs incurred due to faulty goods or shortages such as electricians fees, time taken from place of employment etc.
We have the right to refuse refunds for failure to meet the above criteria. This does not affect your statutory rights.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.